We believe that listening to your feedback—whether positive or constructive—is essential in improving our services and ensuring we consistently meet your needs. Your insights help us grow, adapt, and continue to provide the highest quality of care.
We Value Your Feedback
Your feedback plays a crucial role in shaping the services we provide. Whether you’re sharing something we’re doing well or providing suggestions for improvement, we appreciate your input. It helps us better understand your needs, celebrate what’s working, and make any necessary changes to enhance the experience for all.
How to Provide Feedback
Positive Feedback
If you’re happy with the support you’ve received, we’d love to hear about it! Your positive feedback helps us know we’re on the right track and motivates our team to continue delivering great care.
Suggestions
We always welcome suggestions for how we can improve. If there’s anything we can do better, we want to know.
Concerns or Issues
If you have any concerns or experience difficulties with our services, we encourage you to let us know. We take every concern seriously and are committed to resolving any issues promptly and fairly.
How to Make a Complaint
If you are unhappy with any aspect of our services or feel that your expectations have not been met, please don’t hesitate to raise your concerns. We take complaints seriously and aim to resolve issues quickly, fairly, and transparently.
How to Submit a Complaint
- Contact Us Directly: You can reach us via phone, email, or our online form. When submitting a complaint, please provide as much detail as possible, including the nature of the issue, when it occurred, and any supporting information or documentation.
- Phone: 1800 942 922
- Email: info@amiablecommunitycare.com.au
- Online Form: Click here
- Speak to Our Team: If you feel comfortable, you can also speak directly to a member of our staff, who will ensure your complaint is heard and address it as soon as possible.
- Escalating a Complaint: If you feel that your complaint has not been resolved to your satisfaction, you can escalate the matter to our Feedback and Complaints Officer or, if necessary, to the NDIS Quality and Safeguards Commission.
What Happens Next?
Once we’ve received your feedback or complaint, we will:
- Acknowledge receipt: We’ll confirm that we’ve received your feedback or complaint and let you know that we are reviewing it.
- Investigate: We will thoroughly investigate the issue, gathering all relevant information and working with you to understand the situation fully.
- Provide a Resolution: We aim to resolve complaints in a timely manner. We’ll inform you of the outcome, the steps taken to address the issue, and any changes implemented to improve the service moving forward.
Commitment to Fairness and Respect
We understand that providing feedback or making a complaint can be difficult, but please know that your concerns will be treated with the utmost respect and confidentiality. We are committed to creating a safe and supportive environment for all participants, where everyone’s voice is heard and valued.
We also pledge that you will not be disadvantaged in any way as a result of making a complaint or providing feedback. Your care and services will continue to be delivered with the same high standards of care and respect.
NDIS Quality & Safeguards Commission
If you are not satisfied with the way we’ve handled your complaint, you can contact the NDIS Quality and Safeguards Commission. The Commission is responsible for ensuring that NDIS providers meet their obligations and that participants are receiving the right quality of care.
- Website: https://www.ndiscommission.gov.au
- Email: contactcentre@ndiscommission.gov.au
- Phone: 1800 035 544